Refund and Cancellation Policy

1. Overview and Scope

This Refund and Cancellation Policy ("Policy") describes the terms under which you may cancel your HomeInspectionX subscription and request refunds for payments made to HomeInspectionX ("Company", "we", "us", or "our"). This Policy applies to all subscription plans, add-on services, and one-time purchases made through our platform, unless otherwise specified in a separate written agreement.

By subscribing to our Services, you acknowledge that you have read, understood, and agree to this Policy. In the event of any conflict between this Policy and a separate written agreement signed by both parties, the separate agreement shall prevail.

We reserve the right to modify this Policy at any time. Material changes will be communicated through the Services, via email, or by posting a notice on our website prior to the change taking effect. The "Last Updated" date at the top of this Policy indicates when the most recent revisions were made.

2. Subscription Plans and Billing Terms

2.1 Subscription Types

HomeInspectionX offers the following subscription categories, each subject to the terms outlined in this Policy:

2.2 Automatic Renewal

All paid subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. By subscribing, you authorize HomeInspectionX to charge your designated payment method for the renewal fee on the first day of each new billing cycle.

• Monthly plans renew on the same calendar date each month (or the last day of the month if the original billing date does not exist in that month, e.g., January 31 to February 28/29).
• Annual plans renew on the anniversary of your original subscription date.

You will receive a renewal reminder email at least seven (7) days before your annual subscription renews. Monthly renewals proceed automatically without separate notice.

2.3 Price Changes

We may adjust subscription pricing from time to time. Any price changes will take effect at the start of your next billing cycle after providing at least thirty (30) days' advance notice via email. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

3. Cancellation Policy

3.1 How to Cancel

You may cancel your subscription at any time through one of the following methods:

To ensure proper processing, cancellations must include your account email address and, if available, your subscription ID. We will send a cancellation confirmation to your registered email address once processed.

3.2 Cancellation Timing and Effective Date

The effective date of cancellation depends on when you submit your request:

3.3 Cancellation by HomeInspectionX

We reserve the right to suspend or terminate your subscription, with or without refund, in the following circumstances:

• Violation of our Terms of Service or Acceptable Use Policy
• Fraudulent payment activity or chargebacks
• Extended non-payment after multiple billing attempts
• Illegal or harmful use of the Services

If we terminate your subscription for reasons other than a violation, and you have prepaid for a period beyond the termination date, we will provide a pro-rata refund for the unused portion of your subscription.

3.4 Post-Cancellation Access

Upon cancellation:

• You will continue to have full access to the Services until the end of your current paid billing period
• After the billing period ends, your account will be downgraded or suspended
• You may export your data during the remaining paid period and for up to thirty (30) days after cancellation
• After the data export window closes, your data may be deleted in accordance with our data retention policies and Privacy Policy
• Re-subscribing after cancellation may require setting up a new account or may restore your historical data at our discretion

4. Refund Eligibility and Criteria

4.1 General Refund Philosophy

HomeInspectionX operates on a pay-for-access model. Subscription fees grant you access to our platform and features for the duration of the billing period. In general, we do not provide refunds for partial months or unused time within a billing cycle once a payment has been processed, as you have had full access to the Services during that period.

However, we recognize that exceptional circumstances may warrant a refund. The following sections outline the specific conditions under which refunds may be granted.

4.2 Eligible Refund Scenarios

We may approve a refund request in the following circumstances, subject to verification and review:

4.3 Ineligible Refund Scenarios

Refunds will not be provided in the following circumstances:

4.4 Free Trial Conversions

If you convert from a free trial to a paid subscription, the 14-day money-back guarantee (Section 4.2) applies from the date of your first payment, not from the start of the free trial. Cancelling during the free trial incurs no charge.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, follow these steps:

1. Log in to your HomeInspectionX account
2. Navigate to Settings - Billing - Request Refund (if available) OR
3. Email [email protected] with the following information:
   • Your registered email address
   • Subscription ID or invoice number (found in your billing history)
   • Date of the charge you are disputing
   • Reason for the refund request
   • Any relevant documentation or screenshots

5.2 Processing Timeline

5.3 Refund Methods

Approved refunds will be issued to the original payment method used for the charge. Depending on your payment provider, the refund may take 5 to 10 business days to appear on your statement. We cannot issue refunds to a different payment method.

If the original payment method is no longer valid (e.g., expired credit card, closed account), we will contact you to arrange an alternative refund method, which may require additional verification.

5.4 Partial Refunds

In certain circumstances, we may issue a partial refund rather than a full refund. This may occur when:

• You have used a significant portion of the subscription period
• You have consumed resources (e.g., storage, API calls, report generation) beyond the free tier during the refund period
• Promotional credits or discounts were applied to the original purchase

Partial refunds will be calculated on a pro-rata basis, less any applicable fees or consumed resources.

6. Add-On Services and Special Purchases

6.1 Add-On Refund Terms

Add-on services (such as additional storage, premium templates, extra user seats, or API access) follow these refund terms:

6.2 Promotional and Discounted Subscriptions

Subscriptions purchased at a promotional or discounted rate are eligible for refunds under the same terms as full-price subscriptions, except that the refund amount will be based on the actual amount paid, not the regular price.

Promotional credits, referral bonuses, and gift cards are non-refundable and non-transferable unless required by law.

7. Chargebacks and Payment Disputes

7.1 Chargeback Policy

We encourage all users to contact our billing team at [email protected] before initiating a chargeback with their bank or credit card company. Most billing concerns can be resolved quickly and amicably through direct communication.

• Your account may be immediately suspended pending resolution of the dispute
• You will be required to provide documentation supporting your claim
• If the chargeback is determined to be invalid or abusive, we reserve the right to recover costs, including chargeback fees imposed by our payment processors
• Repeated unwarranted chargebacks may result in permanent account termination and reporting to relevant credit agencies

7.2 Dispute Resolution

In the event of a billing dispute, we will work in good faith to resolve the issue. If we cannot reach a resolution, either party may pursue the dispute resolution procedures outlined in our Terms of Service, Section 13.

8. Currency and Taxes

8.1 Currency

All fees are charged in United States Dollars (USD) unless otherwise agreed in writing. For subscribers outside the United States, your payment provider may apply currency conversion fees or exchange rate differences. HomeInspectionX is not responsible for such fees.

8.2 Taxes

Subscription fees are exclusive of applicable taxes, including sales tax, VAT, GST, or other governmental charges. You are responsible for paying all such taxes associated with your subscription. Taxes will be calculated and added to your invoice at checkout based on your billing address.

8.3 Tax Refunds

If a refund is approved, any taxes paid on the refunded amount will also be refunded. Tax refunds are subject to the laws and procedures of the applicable taxing jurisdiction and may take longer to process than the base refund.

9. Account Reactivation

9.1 Reactivating a Cancelled Account

You may reactivate a cancelled account at any time by logging in and resubscribing. Reactivation is subject to:

• Current subscription pricing and plans at the time of reactivation
• Availability of your historical data (we retain data for a limited period after cancellation; see our Privacy Policy)
• Acceptance of any updated Terms of Service, Privacy Policy, or this Refund Policy

9.2 Promotional Pricing and Legacy Plans

If you cancel a subscription that was on a promotional or grandfathered pricing plan, reactivation will be at current standard pricing. Promotional pricing does not carry over after cancellation unless explicitly stated otherwise.

10. Special Circumstances and Exceptions

10.1 Extended Service Outages

In the rare event of a service outage exceeding 24 consecutive hours that prevents you from accessing core platform functionality due to failures in our infrastructure, we may, at our sole discretion:

• Issue account credits for the affected period
• Extend your subscription by the duration of the outage
• Process a pro-rata refund upon request

This policy does not apply to outages caused by third-party services, internet service providers, scheduled maintenance (with advance notice), or force majeure events.

10.2 Beta and Early Access Programs

Services, features, or plans designated as "Beta," "Early Access," "Preview," or similar are provided on an experimental basis. These offerings are non-refundable and may be discontinued, modified, or withdrawn at any time without notice or compensation.

10.3 Enterprise and Custom Agreements

Enterprise customers and those with custom agreements, Statements of Work (SOW), or negotiated contracts are subject to the refund and cancellation terms specified in their individual agreements. In the absence of specific terms, this Policy applies as a default.

11. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our practices, pricing, or legal requirements. When we make material changes:

• We will post the updated Policy on our website with a revised "Last Updated" date
• We will notify active subscribers via email at least thirty (30) days before material changes take effect
• Your continued use of the Services after the effective date of any changes constitutes acceptance of the updated Policy

If you do not agree to changes in this Policy, you may cancel your subscription in accordance with Section 3 before the changes take effect.

12. Contact Information

For questions, refund requests, cancellation assistance, or billing inquiries, please contact us:

Our billing team is available Monday through Friday, 9:00 AM to 6:00 PM EST. Refund requests submitted outside business hours will be processed on the next business day.

13. Summary Table: Quick Reference

This Refund and Cancellation Policy was last updated on June 22, 2026. By continuing to use the Services after this date, you acknowledge and agree to this Policy.